Who We Are

Stately FX Limited ("Stately FX", "we", "us", "our") is a company registered in England and Wales. We act as an introducer appointed representative, and payment and foreign exchange services are delivered through our partnership with Ebury Partners UK Limited, an Authorised Electronic Money Institution regulated by the Financial Conduct Authority (Register No. 900797).

This Privacy Policy explains how we collect, use, store, and share your personal data when you visit statelyfx.com or enquire about our services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We may collect the following categories of personal information: contact details such as your name, email address, telephone number and business address; information about your company including company name, registration number, and nature of business; enquiry and correspondence data when you contact us via our website, email or telephone; technical data including your IP address, browser type and version, pages visited, and referral source collected via cookies and analytics tools.

We do not collect or store payment card details. All transaction data is handled directly by Ebury Partners UK Limited under their own regulatory obligations.

How We Use Your Information

We use your personal data to respond to enquiries and provide information about our services; to refer you to Ebury Partners UK Limited for the purposes of opening an account or executing transactions; to comply with our legal and regulatory obligations; to improve our website and communications; and to send you relevant updates about Stately FX where you have consented to receive them.

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

Legal Basis for Processing

We process your personal data on the following legal bases: with your consent (for example, when you submit an enquiry form or subscribe to updates); to take steps at your request prior to entering into a contract; to comply with a legal obligation to which we are subject; and where it is in our legitimate interests to do so, provided those interests are not overridden by your rights.

Data Sharing

We may share your information with Ebury Partners UK Limited where you have expressed interest in opening an account or using their regulated payment services. We may also share data with trusted service providers who assist us in operating our website and business, subject to appropriate data processing agreements.

We may disclose personal data where required to do so by law, regulation, or legal process.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory requirements. Enquiry data is generally retained for up to 2 years. If you become a client introduced to Ebury, their retention policies will apply to your account data.

Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you; to request correction of inaccurate data; to request erasure of your data in certain circumstances; to object to or restrict our processing of your data; and to data portability where applicable.

To exercise any of these rights, please contact us at info@statelyfx.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for full details.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

For any privacy-related questions or requests, please contact: info@statelyfx.com

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners.

This Cookie Policy explains what cookies we use on statelyfx.com, why we use them, and how you can control them.

Cookies We Use

Essential cookies are necessary for the website to function. They enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies.

Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve the performance and usability of our site.

Preference cookies allow the website to remember information that changes the way the website behaves or looks, such as your preferred language or region.

Third-Party Cookies

Some cookies on our website are set by third-party services. These may include analytics providers such as Google Analytics. These third parties have their own privacy policies and we recommend reviewing them.

We do not control the cookies placed by third-party services and cannot be held responsible for their content or accuracy.

Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your experience of the website.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Changes to This Policy

We may update this Cookie Policy from time to time. We encourage you to check this page periodically for any changes.

Contact Us

If you have questions about our use of cookies, please contact us at info@statelyfx.com.

About These Terms

These Terms of Use govern your access to and use of the Stately FX website at statelyfx.com. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please do not use the site.

Stately FX Limited is a company registered in England and Wales. We act as an introducer appointed representative. We do not ourselves provide regulated payment or foreign exchange services — these are provided by Ebury Partners UK Limited (FCA Register No. 900797), with whom we have a formal partnership.

Use of This Website

You may use this website for lawful purposes only. You must not use it in any way that breaches applicable laws or regulations, is fraudulent or harmful, or infringes the intellectual property rights of Stately FX or any third party.

We reserve the right to restrict access to any part of this website at any time without notice.

No Financial Advice

The content on this website is provided for general information purposes only. Nothing on this site constitutes financial, investment, legal or tax advice. You should seek independent professional advice before making any financial decisions.

Past performance is not a reliable indicator of future results. Foreign exchange transactions carry risk, including the risk that the value of a currency may move adversely against you.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Stately FX Limited or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our prior written consent.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Limitation of Liability

To the fullest extent permitted by law, Stately FX Limited excludes all liability for any loss or damage, whether direct or indirect, arising from your use of or inability to use this website or any content on it.

We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

Changes to These Terms

We may update these Terms of Use at any time. Changes will take effect when posted to this page. Your continued use of the website constitutes acceptance of the updated terms.

Contact Us

For any questions regarding these terms, please contact us at info@statelyfx.com.

Our Commitment

Stately FX Limited takes complaints seriously. We are committed to resolving any concerns you have about our services promptly, fairly, and thoroughly.

As an introducer appointed representative, Stately FX introduces clients to Ebury Partners UK Limited, which provides regulated payment and foreign exchange services. Complaints relating to regulated services should be directed to Ebury as described below.

How to Make a Complaint

If you have a complaint about Stately FX or the services you have received, please contact us in writing in the first instance:

Email: info@statelyfx.com
Subject line: Formal Complaint

Please include your full name, contact details, a clear description of your complaint, and any relevant dates or reference numbers. We will acknowledge receipt of your complaint within 3 business days.

Our Process

We aim to resolve all complaints within 8 weeks. Where a complaint is complex or requires investigation, we will keep you informed of our progress.

If we are unable to resolve your complaint to your satisfaction within 8 weeks, or if you are dissatisfied with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS).

Financial Ombudsman Service

The Financial Ombudsman Service provides a free, independent service for resolving disputes between consumers and financial businesses. You can contact the FOS at:

Website: financial-ombudsman.org.uk
Phone: 0800 023 4567
Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Please note that you must generally give us the opportunity to resolve your complaint before referring it to the Financial Ombudsman Service.

Records

We maintain records of all complaints received and the outcomes of those complaints in accordance with our regulatory obligations and data retention policy.

Our Regulatory Status

Stately FX Limited is a company registered in England and Wales (Company No. 14292749), with its registered office at 45 Chesham Lane, Chalfont St Peter, Gerrards Cross, Buckinghamshire, SL9 0PH. Stately FX acts as an introducer appointed representative of Ebury Partners UK Limited.

All payment and foreign currency exchange services offered through Stately FX are provided by Ebury Partners UK Limited, an Authorised Electronic Money Institution regulated by the Financial Conduct Authority (FCA) under firm reference number 900797. You can verify this registration on the FCA Financial Services Register at register.fca.org.uk.

Our Partnership with Ebury

Stately FX has entered into a formal Programme Manager Agreement with Ebury Partners UK Limited. Under this agreement, Stately FX introduces clients to Ebury, who then provides regulated payment and foreign exchange services directly. The services are delivered under the Stately FX brand, with Ebury acting as the regulated counterparty for all transactions.

Ebury Partners UK Limited is also registered with the Information Commissioner's Office (ICO) under registration number ZA345828. Ebury Partners Markets Ltd is separately authorised and regulated by the FCA as an Investment Firm to provide advice and execute trades in FX Forwards (Reference No. 784063).

Safeguarding of Client Funds

As a licensed Electronic Money Institution, Ebury has a legal obligation to safeguard all client account balances. In the unlikely event that Ebury were to cease trading, client funds held in safeguarded accounts are ring-fenced and protected from Ebury's other creditors — giving you peace of mind that your funds are secure.

Ebury satisfies its safeguarding obligations by segregating client funds in designated safeguarding accounts held with Tier 1 banks, currently including Barclays, Citi, JPMorgan and Bank of America. These institutions are selected and regularly reviewed based on reputational risk, agency ratings, service capabilities and local market presence.

Funds are reconciled immediately at the point of receipt, ring-fenced within one business day, and Ebury performs daily safeguarding calculations in accordance with the FCA Electronic Money Regulations and the European Payment Services Directive II (PSD2).

Margins & Deposit Guarantee Scheme

Margin payments transferred to Ebury operate under title transfer collateral arrangements for the purpose of securing performance of financial obligations. As such, ownership of margin funds transfers to Ebury on receipt. In the event Ebury were to cease trading, the provider of margin would generally be an unsecured creditor in respect of those funds.

Because Ebury operates as an Electronic Money Institution, it does not fall under any relevant banking deposit guarantee scheme, including the Financial Services Compensation Scheme (FSCS).

Capital Adequacy & Internal Controls

As a regulated entity, Ebury is required to meet FCA standards of good market practice. Capital requirement levels are based on Ebury's level of activity and are reviewed by the FCA on an annual basis.

Client funds are held in segregated accounts entirely separate from Ebury's own operating accounts, ensuring compliance with the regulatory requirement to keep client funds protected at all times.

Ebury maintains strict governance and operational processes to scrutinise the accuracy of every transaction, with appropriate director-level involvement. Compliance with these governance processes is regularly audited.

Data Protection

Both Stately FX and Ebury are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Ebury follows GDPR guidelines and does not share client information with third parties. All client information is held securely, and client data — whether paper or electronic — is handled in accordance with Ebury's internal guidelines and Privacy Notice.

For information on how Stately FX collects and processes your personal data, please refer to our Privacy Policy.

FX Risk

Foreign exchange transactions involve currency risk. Any money exposed to fluctuations in exchange rates may result in gains or losses. Forward contracts are obligatory — if you enter into a forward contract, you are committed to completing the trade. Cancellations or amendments to forward contracts may incur additional costs, and if the spot market moves unfavourably, a margin call may be issued to cover any out-of-the-money position.

Stately FX and Ebury will ensure you are fully informed of the terms, conditions and risks associated with any transaction before it is executed. If you have questions about FX risk or any of the services available, please contact us at info@statelyfx.com.

Contact

For any questions regarding our regulatory status or the security of your funds, please contact us at info@statelyfx.com.