Frequently Asked Questions
Stately FX
Got a question about Payments or Foreign Exchange?
Contact us today and we’ll do everything we can to assist.
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Absolutely, we would love to demonstrate the platform!
We can go over the benefits of a Stately FX account and discuss your needs in a little more detail.
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Register with Stately FX in minutes.
It is quick and straightforward, complete our online application or reach out to us for assistance. Once you’re a registered client, you can start converting, sending, and receiving your money right away.
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A dedicated support manager will be available to assist with any queries surrounding your payments or the platform.
They can be contacted by Telephone or Email during our office hours of:
Monday to Friday, 08:30am - 17:30pm
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Of course! If you are receiving or sending a larger than normal sum of money.
You can contact your account manager to discuss a better rate of exchange.
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Exchange rates are driven by market supply and demand. Various factors, including economic conditions, interest rates, political events, and market sentiment, influence their fluctuations.
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A multi-currency IBAN is a single IBAN that allows you to send and receive multiple currencies within the same account. Unlike traditional IBANs, which are usually tied to a specific currency, a multi-currency IBAN enables seamless international transactions in different currencies without requiring multiple bank accounts.
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Yes, we appreciate any introductions that are made to us.
We also pay a commission on successful referrals, see our partnership page.
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A currency conversion fee is a charge levied by banks or other financial institutions for converting currencies.
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Yes, your funds are safeguarded by our FCA-regulated e-money partners at a credit institution, ensuring they’re protected and separate from our company’s finances.