Frequently Asked Questions

Stately FX

Got a question about Payments or Foreign Exchange?

Contact us today and we’ll do everything we can to assist.

  • Absolutely, we would love to demonstrate the platform!

    We can go over the benefits of a Stately FX account and discuss your needs in a little more detail.

  • Register with Stately FX in minutes.

    It is quick and straightforward, complete our online application or reach out to us for assistance. Once you’re a registered client, you can start converting, sending, and receiving your money right away.

  • A dedicated support manager will be available to assist with any queries surrounding your payments or the platform.

    They can be contacted by Telephone or Email during our office hours of:

    Monday to Friday, 08:30am - 17:30pm

  • Of course! If you are receiving or sending a larger than normal sum of money.

    You can contact your account manager to discuss a better rate of exchange.

  • Exchange rates are driven by market supply and demand. Various factors, including economic conditions, interest rates, political events, and market sentiment, influence their fluctuations.

  • A multi-currency IBAN is a single IBAN that allows you to send and receive multiple currencies within the same account. Unlike traditional IBANs, which are usually tied to a specific currency, a multi-currency IBAN enables seamless international transactions in different currencies without requiring multiple bank accounts.

  • Yes, we appreciate any introductions that are made to us.

    We also pay a commission on successful referrals, see our partnership page.

  • A currency conversion fee is a charge levied by banks or other financial institutions for converting currencies.

  • Yes, your funds are safeguarded by our FCA-regulated e-money partners at a credit institution, ensuring they’re protected and separate from our company’s finances.